These Terms of Service (“Terms”) govern your use of a11ops' alert infrastructure service. By using our service, you agree to be bound by these Terms.
1. Agreement to Terms
By accessing or using a11ops, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access our service.
If you are using a11ops on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
a11ops provides a cloud-based alert infrastructure service that enables you to:
Send and manage critical alerts
Integrate with monitoring and observability tools
Configure alert routing and notifications
Collaborate with team members on incident response
We reserve the right to modify, suspend, or discontinue any part of our service at any time.
3. Account Terms
Account Creation
You must provide accurate and complete information
You must be at least 16 years old
You are responsible for maintaining account security
You must notify us immediately of any unauthorized access
Account Responsibilities
You are responsible for all activity under your account
You must not share your account credentials
You must comply with all applicable laws and regulations
You must not use the service for any illegal purposes
4. Acceptable Use Policy
You agree not to use a11ops to:
Violate any laws or regulations
Transmit malicious code or interfere with the service
Attempt to gain unauthorized access to any systems
Harass, abuse, or harm another person or entity
Send spam or unsolicited communications
Infringe on intellectual property rights
Exceed rate limits or use the service in a way that degrades performance for others
Violation of this policy may result in immediate termination of your account.
5. Payment Terms
Billing
Paid plans are billed monthly or annually in advance
Additional usage beyond plan limits is billed at the end of each period
All fees are non-refundable except as required by law
We may change pricing with 30 days notice
Payment Methods
We accept major credit cards and ACH transfers for Enterprise customers. You authorize us to:
Charge your payment method for all fees
Store your payment information securely
Update your payment information as provided by your bank
6. Service Level Agreement
For paid plans, we commit to:
99.99% uptime SLA for Team and Enterprise plans
99.9% uptime SLA for Starter plan
Service credits for downtime exceeding SLA thresholds
24/7 monitoring and incident response
Multi-region failover capabilities
SLA details and service credit calculations are available in our SLA documentation.
7. Intellectual Property
Our Property
a11ops and its original content, features, and functionality are owned by a11ops and are protected by international copyright, trademark, and other intellectual property laws.
Your Content
You retain all rights to the content you submit to a11ops. By using our service, you grant us:
A license to use, store, and process your content to provide the service
The right to display aggregated, anonymized data for analytics
Permission to use your company name and logo as a reference customer (with your consent)
8. Warranties and Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY OF INFORMATION
We do not warrant that the service will be uninterrupted, secure, or error-free.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, a11ops SHALL NOT BE LIABLE FOR:
INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
LOSS OF PROFITS, DATA, USE, OR GOODWILL
SERVICE INTERRUPTIONS OR LOSS OF BUSINESS
Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
10. Indemnification
You agree to defend, indemnify, and hold harmless a11ops, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from:
Your use of the service
Your violation of these Terms
Your violation of any rights of another party
Your content or data
11. Termination
Either party may terminate these Terms:
Free accounts: At any time without notice
Paid accounts: With 30 days written notice
For cause: Immediately upon material breach
Upon termination, your right to use the service ceases immediately. We will retain and use your information as necessary to comply with legal obligations and resolve disputes.
12. Governing Law and Disputes
These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through:
Good faith negotiation
Mediation in Delaware
Binding arbitration under AAA rules
You waive any right to a jury trial or to participate in a class action.
13. Changes to Terms
We may revise these Terms at any time. We will notify you of material changes via email or through the service. Your continued use after changes take effect constitutes acceptance of the revised Terms.
14. Contact Information
If you have questions about these Terms, contact us at: