At a11ops, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Account Information
Email address and name when you create an account
Company name and billing information for paid plans
Authentication data (encrypted passwords, session tokens)
Team member information you add to your workspaces
Alert Data
Alert content, metadata, and timestamps
Integration configurations and webhook URLs
Alert acknowledgment and resolution data
Custom metadata you include with alerts
Usage Information
API usage patterns and request logs
Feature usage analytics (anonymized)
Browser type, IP address, and device information
Performance metrics to improve service reliability
How We Use Your Information
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To Provide Our Service
Process and deliver alerts, manage workspaces, and maintain your account
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To Improve Our Platform
Analyze usage patterns, fix bugs, and develop new features
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To Ensure Security
Detect and prevent fraud, abuse, and unauthorized access
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To Communicate
Send service updates, security alerts, and support responses
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
With your consent: When you explicitly approve sharing
Service providers: Trusted third parties who help operate our service (e.g., cloud infrastructure, payment processing)
Legal requirements: When required by law or to protect rights and safety
Business transfers: In connection with a merger, acquisition, or asset sale
Data Security
We implement industry-standard security measures to protect your data:
End-to-end encryption for all data in transit
Encryption at rest for stored data
Regular security audits and penetration testing
Access controls and authentication requirements
Continuous monitoring for security threats
Data Retention
We retain your data for as long as necessary to provide our services:
Alert data: Retained according to your plan (1-365 days)
Account information: Retained while your account is active
Deleted data: Permanently removed within 30 days of deletion request
Backup data: Retained for up to 90 days for disaster recovery
Your Privacy Rights
You have the following rights regarding your personal information:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
a11ops operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
Standard contractual clauses approved by regulatory authorities
Data processing agreements with all sub-processors
Compliance with GDPR and other privacy regulations
Cookies and Tracking
We use cookies and similar technologies to:
Maintain your session and authentication state
Remember your preferences and settings
Analyze usage patterns to improve our service
Provide security and prevent fraud
You can control cookies through your browser settings, but disabling cookies may limit functionality.
Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at: